FAQs

General

Can we view data through smart phone?

Yes, the data from the Analytics Manager can be viewed with any Wi-Fi enabled devices such as smart phone.

Is there a minimum order value?

No, when you order at Xpandretail.

How to buy and checkout on Xpandretail?

Browse through our range of products and services and look for the item of your interest. (If you are not able to figure out, kindly let us know.)

Click on the product you want to buy; this will take you to the product page.

Select your preferred quantity and click on the ‘Add to Cart’ button.

The product(s) you’ve selected will be added to your cart.

To view your cart, click on the ‘Cart Icon’ on the top right corner of the page.

Click on the ‘Proceed to Checkout‘ button to continue.

If you are a returning customer, please enter your Login details to proceed.

If you are a new customer, mention the billing details and we will board you  with your contact details.

Choose your delivery address to proceed.

Once you’ve reviewed your order, click on the “Place Order” button.

 

How do I know the status of my order?

Once you’ve placed an order, you’ll be notified as your order progresses.

To check the status of your product, log in to your Xpandretail account and click on the ‘Orders’ tab.

You’ll be able to see the status of each product here. Clicking on a product will also give you detailed information about the status of the product.

How can I create a XpandRetail Account?

Getting started with us is easy.

Click on our Register button on the home page. Fill in the required fields – such as your name, email address and desired password, company name and location of your business.

Click “Register.”

That’s it! You’re now part of the Xpandretail family!

Payment Methods United Arab Emirates (Only)

  • Credit card; use your VISA or MASTERCARD through our safe PayPal system.
  • Personal cheque from a UAE bank, to be mailed to us in advance.
  • Direct money transfer (or deposit) into our RAK bank account.

How secure is your website?

Our website is hosted at GoDaddy.com and our webshop is built upon wordpress.com.

All necessary links are secured, and for payment we accept Visa, Mastercard, Paypal and Bank transfer that controls the entire check-out and payment process.

Your credit/debit card information will not be visible to noon or any other party. You can delete your card details at any given time from your noon profile.

Card details are saved in your noon profile purely for convenient checkouts of all your orders and we want to assure you that its safe as per international guidelines.

Does XpandRetail comply with the latest General Data Protection Regulation(GDPR) ?

We are compliant with the current privacy regulations and work towards further compliance and upholding of the privacy of individuals. Under the GDPR regulations introduced in 2016 and implemented on May of 2018, there are several exceptions that applies to responsible manner of handling the data, such as anonymisation.

  • Recital 26 of the GDRP dictates that the regulation applies to information concerning an identifiable person. Information that is rendered anonymous and untraceable through irreversible pseudonymisation and unidentifiable to the person are not covered by this regulation. Furthermore, anonymous information processing such as for statistical purpose are too not liable for regulation by GDPR, which is the usage of Xpandretail.
  • In Chapter 2, Article 6, Clause 4-e; Chapter 4, Article 25; and Chapter 4, Article 32, Clause 1-a highlights the compliance with the regulation through irreversible pseudonymisation and encryption of the data, such as through data minimisation.

What are the payment method available?

You may purchase it via credit card or bank transfer.

Please contact us at accounts@sdsdxb.com to request a quotation.

All payment term for our product and services is strictly payment in advance.

People Counting Hardware

Can the counter easily relocated after installed?

Yes, the counter can be easily relocated. You will need a Cat5e cable to connect the counter to the IT router. However, the accuracy of the counter would need to fine-tune again after relocated to ensure it could achieve 95% accuracy as different settings would need to apply for different environments.

What resources do I require during the installation of Xpandretail People Counting Hardware?

If the installation will be performed by your own installer, we will remote support them via instant messaging throughout the installation process to advise on the proper camera positioning and counter set up. However, if the installation process is carried out by our in-house installer, you just need to have the XR people counting hardware ready. Our installer will bring any other required tools. In some cases, we would have some miscellaneous requirements such as ladders and the Xpandretail’s support team will inform you, should there is such need.

What technical support is being provided?

Before the site deliverance, each camera will be configured with the relevant IT details (e.g. IP address, port, etc.) provided by the user. Once the camera arrived on site, full phone support is provided to the installer during the installation to ensure the camera is working properly and connected to the Internet. Then, the verification study will be initiated to fine-tune the accuracy of the camera counting. Full technical support is available via phone or remote connect support to diagnose and solve if there is any technical issue.

Can I purchase the hardware product separately?

Yes, the hardware can be purchases separately as well. However we recommend purchasing it with software since they complement each other very well.

Why do I need to use Xpandretail People Counting Hardware?

For the , the managerial level may want to know.

  • As retail increasingly is becoming the leisure center and touchpoints for urban communities around the world. Counting and tracking of visitors has become crucial to the industry. As people counting systems are deployed to accumulate information over a period of time, businesses are enabled to make strategic decisions on a day-to-day basis. Improving sales, monitor marketing activities, controlling operational costs & setting performance indicators for each department within an organization. Visitor counting assists retail businesses to efficiently use the most critical resources – people and time – which in turn leads to higher profits.

People Counting Software

How does Xpandretail protect consumer privacy while collecting insightful counting data to be stored in the server?

For 3D counting, we only need to determine the amount of traffic that come into the store. Video recordings are not taken for this purpose. The 3D image processing is done within the device, where it then produces a count. The counts are only in text format that is being recorded and transmitted to the server to produce footfall reports.

For the Wi-Fi counting, all data are processed instantaneously from within the Xpandretail people counter prior to being sent to the Xpandretail server. On the device, all personal data collected are hashed on the counter level and the only result that is sent to the Xpandretail server are hashed MAC addresses (not the real MAC addresses).

What is included in your Software Solutions?

XpandRetail Analytic Software
This is where you can view the analytics and the reports. The data will be upload to our server every hour, so you can see the hourly breakdown in the analytic center. We also provide a set of standard report in the analytics Software, weekly report will compile in weekly basis; and daily report will compile in daily basis (which means you can see in the next day). Apart from that, you can also have the following features in our analytics software:

  • Account Management
  • Email Scheduler
  • Health Check
  • Accuracy Audit
  • Data Export and Integration
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In case  entrances are partially blocked by permanent unmovable objects, this should not be included when measuring the entrance width.

On measuring the height of the store entrance, height from ceiling should be considered.

Measurement: 
1 Foot= 30.48 cm,
1 Inch =2.54 cm